Shipping and Returns
Shipping Policy for Fancy Pants
At Fancy Pants, we want to make sure that you get your fabulous polewear and accessories as quickly as possible. Please read through our shipping policy below to learn more about our shipping process.
Domestic Shipping (UK)
We offer reliable and speedy delivery across the UK, with a variety of options to suit your needs. All orders will be processed and dispatched from our warehouse within 1-2 business days (excluding weekends and holidays).
Shipping Rates:
Standard Delivery (3-5 business days): £2.99
Express Delivery (1-2 business days): £6.99
Order Tracking:
Once your order has been dispatched, you will receive an email with your tracking number to keep an eye on your package’s journey. You can track your order through our website or directly through the courier’s site.
International Shipping
We are delighted to offer international shipping to a wide range of countries. Shipping times and rates vary depending on your location. Please note that import duties and taxes are the responsibility of the customer and will be billed upon arrival.
Shipping Rates and Delivery Times:
Europe: £9.99, delivered within 5-7 business days
United States: £12.99, delivered within 7-10 business days
Australia & New Zealand: £14.99, delivered within 10-14 business days
Rest of the World: Starting from £15.99, delivered within 10-14 business days
Customs and Duties:
For international orders, please note that customs duties, taxes, and fees may apply depending on your country. These are not included in the shipping cost and are the responsibility of the customer. We advise you to check your local customs regulations before placing your order.
Order Tracking:
All international orders are sent with tracking, so you’ll be able to track your shipment until it reaches your door. You will receive an email with tracking details once your order has been dispatched.
Processing Times
We aim to process all orders as quickly as possible. All in-stock items will be dispatched within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Delays
While we make every effort to ensure timely delivery, sometimes delays can occur due to factors beyond our control, such as customs processing or weather disruptions. If there is a delay with your order, we will notify you and do everything we can to resolve the issue.
Lost or Damaged Items
If your order has been lost or damaged during transit, please contact our customer support team at [email address] within 7 days of receiving your package. We will work with the carrier to resolve the issue and ensure you receive your items.
Address Accuracy
Please ensure that your shipping address is accurate when placing your order. Fancy Pants Polewear is not responsible for any delays or lost packages due to incorrect or incomplete address details. If you notice any mistakes after placing your order, please contact us immediately.
Returns & Refunds Policy (UK)
Thank you for shopping with us.
We want you to love your purchase, but if you change your mind, you are entitled to return your item in accordance with your rights under UK consumer law.
Conditions for Returns
To be eligible for a return:
The item must be in its original condition (unworn/unused /packaging where applicable).
Proof of purchase is required.
Returns must be sent using a trackable service; the customer is responsible for safely returning the item unless it is faulty.
Faulty or Incorrect Items:
If your item arrives damaged, faulty, or not as described, please contact us within 30 days.
Refunds:
Once we receive your return, we will inspect it and refund you via your original payment method.
Refunds are typically processed within 14 days of receiving the returned item.
Return Costs:
Returns due to change of mind: customer pays return postage.
Returns of faulty/incorrect items: we cover return postage.
How to Start a Return:
Please contact us below with:
Your order number
Reason for return
Photos (if reporting damage/fault)